Privacy Policy

1. Who handles your data?

The website is presented as Carthage Surgery and Anaesthesia by a team of doctors practising in Tunisia. For requests sent through this website, contact the team at contact@carthage-chirurgie-anesthesie.com.

2. Data we may handle

The website does not contain a medical-record form. We only handle information you choose to provide by email, WhatsApp or during a conversation with the team.

• Contact details and the content of your request.
• Health information and medical documents you voluntarily provide when necessary for your request.
• Technical security and operational data, which may include IP address, browser, device and access time.
• Limited audience measurements: page visited, language, selected service, approximate country and sanitised campaign parameters.
• Your language preference, stored locally in your browser.

3. Why we use this data

Depending on the situation, processing is based on your request, consent, performance of an agreed service, legal obligations or our legitimate interest in operating the website securely.

• To answer your request and organise a conversation or consultation.
• To understand the service you need and prepare appropriate guidance.
• To secure, operate and improve the website.
• To meet applicable professional and legal obligations.

4. Health data and confidentiality

Health data is sensitive. Only send information that is necessary, and never use WhatsApp or email for an emergency. When you voluntarily share medical information to receive a requested service, it is used only to review your request and arrange appropriate next steps.

WhatsApp and your email provider are third-party services governed by their own terms and privacy policies. Ask us which channel to use before sending particularly sensitive documents.

5. Recipients and service providers

Access is limited to authorised team members and necessary technical providers. The website is hosted on Cloudflare infrastructure; communications may also involve WhatsApp and email providers. These providers may process data in other countries under their own safeguards. We do not sell personal data.

6. Retention and security

Data is kept only as long as needed to handle your request, provide the service, and meet applicable legal or professional obligations. It is then deleted or anonymised when no longer required. We use reasonable safeguards to restrict access and protect information, but no Internet communication can be guaranteed to be completely secure.

7. Your rights

Subject to the conditions of Tunisian law, including Organic Law No. 2004-63 of 27 July 2004, you may request access, correction, updating, objection or deletion of your data. Email contact@carthage-chirurgie-anesthesie.com. We may need to verify your identity. You may also contact Tunisia’s National Personal Data Protection Authority (INPDP).

8. Changes

We may update this policy as the website, our practices or applicable rules evolve. The date at the top identifies the latest version.